Frequently Asked Questions

Frequently Asked Questions

Got a question? We've got answers! If you don't find what you're looking for, feel free to contact us at support@urbanbaazaar.in or WhatsApp us at +91 83688 21352 anytime.

How do I place an order?

Placing an order is simple! Browse our store, click on the product you like, select your preferred options, and click 'Add to Cart'. When you're ready, go to your cart and click 'Checkout'. Fill in your delivery details, choose your payment method, and confirm your order. You'll receive a confirmation message right away!

Is Cash on Delivery available?

Yes! We offer Cash on Delivery (COD) across most pin codes in India. Simply select COD at checkout. COD availability depends on your delivery location and will be shown at checkout.

How long does delivery take?

Standard delivery takes 5–10 business days across India — most orders arrive within 5–7 business days. Orders are usually dispatched within 1–2 business days. Delivery time can vary a little depending on your location and the courier.

How do I track my order?

Once your order is shipped, you'll receive a tracking link via SMS and/or email. You can also visit our Track My Order page and enter your order number to get real-time updates.

How do I cancel my order?

You can cancel your order free of charge any time before it has been dispatched. Just email support@urbanbaazaar.in or WhatsApp +91 83688 21352 with your order number, and we'll confirm the cancellation. Once an order has been dispatched it can no longer be cancelled — but if there's any issue with the delivered item, please see our Refund & Return Policy.

What is your return policy?

If your order arrives damaged, defective, incorrect, or with items missing, contact us within 24 hours of delivery via WhatsApp at +91 83688 21352 or email support@urbanbaazaar.in. A continuous unboxing video (started before opening the sealed package) is required to approve any claim. We'll then arrange a replacement or refund, with refunds processed in 5–7 business days. Full details are on our Refund & Return Policy page.

Which payment methods do you accept?

We accept a wide range of payment options:

  • 📱 UPI (GPay, PhonePe, Paytm, etc.)
  • 💳 Credit & Debit Cards (Visa, Mastercard, RuPay)
  • 🏦 Net Banking
  • 💰 Digital Wallets
  • 📦 Cash on Delivery (COD)

How do I contact customer support?

We're here to help! You can reach us through:

Is my payment information safe?

Absolutely! Your security is our top priority. All transactions on Urban Baazaar are processed through secure, encrypted payment gateways. We never store your card or UPI details on our servers. Look for the padlock icon in your browser — that means your connection is safe and secure. 🔒