Refund & Return Policy

Last updated: June 2026

At Urban Baazaar, every order matters to us. If something arrives wrong, we'll make it right — quickly and fairly. Please read the timelines below carefully, as our return window is short.

Report within 24 hours of delivery

For any issue with your order, you must contact us within 24 hours of delivery. After 24 hours, we are unable to accept return, replacement, or refund requests. This short window lets us resolve genuine issues quickly with our shipping partner.

An unboxing video is required

For every damaged, defective, missing, or incorrect-item claim, you must share:

A continuous unboxing video that begins before the sealed package is opened and shows the full unboxing, and
Clear photos of the product and its packaging.

Without an unboxing video, we are unable to verify or approve the claim. We strongly recommend filming a quick unboxing video for every order.

What qualifies (within 24 hours)

The item arrived damaged or defective
The wrong item was delivered
Items were missing or the package was incomplete

The item must be unused and in its original packaging.

What does not qualify

Requests made after 24 hours of delivery
Change of mind or no longer needed
Minor cosmetic marks that don't affect how the product works
Items that have been used, washed, or altered
Items returned without their original packaging, or marked non-returnable

How to raise a request

Within 24 hours of delivery, contact us by email at support@urbanbaazaar.in or WhatsApp +91 83688 21352.
Share your order number, the unboxing video, and clear photos.
We'll reply within 24 hours with the resolution — a replacement or a refund.
If we need the item back, we'll arrange a pickup or share simple instructions. In many cases your video and photos are enough.

Replacement or refund

For approved claims, we'll offer a free replacement or a full refund, based on the issue and stock availability.

Refund timeline

Once a claim is approved, refunds are processed within 5–7 business days to your original payment method. For Cash on Delivery orders, refunds are sent by bank/UPI transfer (we'll ask for your details).

Order cancellation

You can cancel your order free of charge any time before it has been dispatched — just email or WhatsApp us with your order number. Once an order has been dispatched, the return terms above apply.